It is in nobody is interest for us to sell you software that should not be doing the job. So: a candid list of the moments where an AI agent is the wrong answer.
- Disciplinary conversations. A human, with empathy, with a notetaker.
- Mental health or distress signals. Always route to a real person, fast.
- The first 30 seconds of a sensitive 1:1. Even if the AI is going to summarise the rest.
- Anything where the decision is final and the person cannot appeal it to a human. Appealability is non-negotiable.
- Building actual trust with a new direct report. No agent can do that for you.
Everything else? We will probably try to sell you on it. Honestly.